1.2. The Platform is operated by Cartier Creative Sdn. Bhd. (Company No.: 201701028006 (1242172-X)) (“Cartier Creative”, “we”, “us”, “our”). “Driwego” is a trademark / brand name and logo owned and used by Cartier Creative Sdn. Bhd.

1.3. By using the Platform, creating an account, buying products or services, or activating the Prepaid Credit, you agree to these Terms.

1.4. If you do not agree, please do not use the Platform.

2. Role of Driwego

2.1. The Platform is an online marketplace that allows:

Independent auto parts sellers and workshops (“Vendors”) to list and sell products and/or services to customers; and
Customers to browse, purchase, and review such products/services.

2.2. Unless we explicitly say otherwise, we:

Are not the buyer or seller of the products or services;
Are not a party to the contract of sale between you and the Vendor;
Do not manufacture or install products; and
Do not provide workshop services.

2.3. We provide:

The technology platform,
Payment collection and settlement services, and
Dispute facilitation and evidence gathering.

2.4. Vendors are independent businesses, and are solely responsible for the accuracy of listings, quality of products and services, and compliance with applicable laws.

3. Eligibility and account types

3.1. You must:

Be at least 18 years old; and
Have the legal capacity to enter into a contract under Malaysian law.

3.2. There are two main account categories:

Customer account – used to browse, purchase, and (where applicable) sell as an Individual Seller.
Business/Vendor account – used to sell products/services as a Registered Business Vendor.

3.3. All information you provide must be true, accurate, and updated. You are responsible for keeping your login credentials secure.

4. Individual Seller accounts

4.1. The Platform allows certain customers to activate selling privileges as an Individual Seller — a limited, small-scale seller role intended for community and hobby-level selling.

4.2. Individual Seller accounts:

Can only sell on the Platform's consumer marketplace;
Are subject to a listing limit of 100 active listings; and
Must comply with all content and product rules applicable to Vendors.

4.3. To activate or continue selling as an Individual Seller, we may require identity verification, including at minimum:

IC Name (as in MyKad) and IC Number; or
Business SSM Number (where applicable),
along with an IC-registered phone number.

4.4. We monitor Individual Seller activity. If an Individual Seller achieves:

RM10,000 or more in total monthly sales,
For three (3) consecutive months,

we may require the seller to register and upgrade to a Registered Business Vendor account.

4.5. Upgrading requires going through the same registration and verification process as any other Registered Business Vendor (e.g. providing SSM documents, business details). Once approved:

The user ceases to be an Individual Seller, and
Is treated solely as a Registered Business Vendor (under Vendor Terms).

4.6. If an Individual Seller refuses or fails to upgrade after being asked, we may:

Limit or suspend their ability to list and sell;
Restrict withdrawal or usage of balances related to sales; and/or
Close their selling privileges.

5. Your use of the Platform

5.1. You agree not to:

Break any applicable laws or regulations;
List or purchase prohibited items (e.g. illegal goods, counterfeit products);
Misuse the Platform, including fraudulent orders or chargebacks without basis;
Interfere with other users or with Platform operations;
Copy, modify, or reverse engineer the Platform.

5.2. We may suspend or terminate your access if we reasonably believe you have breached these Terms or harmed other users.

6. Ordering products and services

6.1. When you place an order:

You make an offer to buy from the relevant Vendor(s);
The Vendor accepts when they confirm or fulfil the order according to the Platform process.

6.2. Some Vendors are workshops that provide services (e.g. installation, maintenance). In many cases, you must:

Bring your car to the workshop at a time agreed between you and the workshop, and
Cooperate with the workshop in providing information about your vehicle.

6.3. At this stage of the Platform:

Time and date arrangements for services may be handled directly between you and the workshop, often via WhatsApp or other messaging tools.
Driwego does not guarantee service time slots, punctuality, or any appointment which is agreed outside the Platform.

7. Delivery, risk and title

7.1. For parts shipping:

Vendors arrange delivery according to the options shown at checkout.
Risk of loss usually passes upon delivery to the address you provide;
Title/ownership of the product passes as agreed between you and the Vendor (typically at delivery).

7.2. Where you choose to ship parts directly to a workshop:

The parts are considered delivered when delivered to that workshop address.
From that point, you and the workshop arrange fitment/service directly.

8. Payments and chargebacks

8.1. Payments on the Platform are processed using third party payment service providers. By making a payment, you authorise us and our payment providers to process, store and share your payment information for the purposes of completing the transaction, handling refunds, and dealing with chargebacks or disputes.

8.2. If you raise a dispute or chargeback with your bank, card issuer, or payment provider, we are entitled to provide them with information and documents to support our position, including transaction records, order details, proof of shipment and delivery, customer and Vendor details, activity logs, and conversation logs.

8.3. You agree that you will not misuse chargeback or dispute mechanisms (for example, by raising a chargeback after receiving and using the product or service without genuine grounds). Misuse of chargebacks may be treated as a breach of these Terms and may result in suspension or termination of your account.

8.4. Where a chargeback is decided in our favour, we may reinstate the transaction and/or reverse any temporary credit previously given to you. Where a chargeback is decided against us, we may, to the extent permitted by law:

recover the relevant amount from your Prepaid Credit Cash Balance or from future credits or payouts to you; and/or
treat the amount as a debt you owe to us and pursue reasonable recovery steps.

8.5. You consent to us using and sharing your information with our payment providers for the purposes described in this section, in accordance with our Privacy Policy.

9. Returns, refunds and warranties (B2C parts)

9.1. Standard return window

9.1.1. Unless otherwise stated for a specific product, Driwego’s standard return rule for B2C parts is:

7 calendar days from the date of delivery;
Item must be unused and in original packaging.

9.1.2. If the part has already been installed on the vehicle, it is not eligible for a standard change-of-mind or simple return to the seller. In such cases:

Only manufacturer warranty (if available) applies; and
Any seller-specific warranty only applies if explicitly stated on the product page.

The auto parts seller is otherwise treated as having completed their obligation by selling and delivering the product as ordered.

9.2. Who pays return shipping

9.2.1. You (the customer) bear the cost of return shipping for any returns, including but not limited to:

Wrong item supplied,
Change of mind,
Defective or non-functioning item.

9.3. Warranties

9.3.1. Driwego does not provide any platform-wide blanket warranty.

9.3.2. Warranty coverage, if any, will be:

Manufacturer warranty, where available and stated; and/or
Seller’s own warranty, where clearly stated on the individual product page.

9.3.3. If a part has been installed and “doesn’t work”, the remedy depends on:

Manufacturer warranty (if applicable), or
Seller’s stated warranty.

Driwego itself does not warrant the product or the outcome of its use.

10. Dispute resolution (B2C orders)

10.1. If you request a refund or raise a dispute through the Platform, Driwego may open a WhatsApp group chat including:

You (the customer),
The Vendor, and
A Driwego representative.

10.2. Vendor response SLA:

The Vendor must respond within 7 days.

10.3. If the Vendor is silent:

Day 4 – Driwego sends a reminder: there is a return/refund request.
Day 6 – Driwego sends a warning: if no response, Driwego may process a full refund.
Day 7 – If still no response:

Driwego may refund the customer in full, and

10.4. If the Vendor does respond (on day X ≤ 7):

The parties should share evidence (photos, videos, receipts, etc.) in the group.
If no agreement is reached by X + 2 days, Driwego may:

Act accordingly (e.g. process refund, close case, flag accounts).

10.5. Driwego’s decision is final for purposes of the Platform. This does not limit your right (or the Vendor’s right) to:

Seek remedies through external bodies (e.g. consumer tribunal, courts), or
Bring a claim directly against Driwego if permitted by law.

11. Prepaid Credit

11.1. Driwego offers a closed-loop stored value feature (“Prepaid Credit”), which is governed by separate Prepaid Credit Terms.

11.2. By activating or using Prepaid Credit, you agree to those terms.

12. Limitation of liability

12.1. To the maximum extent allowed by law, we are not liable for:

Product or service quality, safety, fitness for purpose;
Losses caused by incorrect installation, misuse, or modifications;
Losses arising from scheduling or attendance issues between you and a workshop;
Indirect, consequential, or loss of profit/business.

12.2. Where our liability cannot be excluded, it is limited (as far as permitted by law) to:

Re-performing the services, or
Refunding the amount of Platform fees we earned from the relevant transaction.

13. Changes to these Terms

13.1. We may update these Terms from time to time.

13.2. Changes will be effective when published on the Platform. Continued use of the Platform means you accept the updated Terms.

14. Governing law

14.1. These Terms are governed by the laws of Malaysia.

14.2. You agree to submit to the non-exclusive jurisdiction of the courts of Malaysia.

DRIWEGO VENDOR TERMS

Last updated: Effective: 19 Jan 2026 onward • Version: 2026-01-19

These Vendor Terms apply to all Vendors who sell on the Driwego Platform, including Individual Sellers and Registered Business Vendors.

1. Appointment and scope

1.1. You (“Vendor”) are an independent seller using the Platform operated by Cartier Creative Sdn. Bhd. (“Driwego”) to offer products and/or services to customers. Vendors include both Individual Sellers and Registered Business Vendors.

1.2. These Vendor Terms apply in addition to the Platform Terms of Use and any other policies we publish.

1.3. Once you submit your storefront for review, Driwego will aim to approve or respond to your application within 1 to 3 working days. This is an indicative timeframe only and does not constitute a guarantee. You may begin uploading products during this period, however they will not be visible to buyers until your account is approved.

2. Vendor categories

2.1. Individual Seller

Small-scale seller role for community and hobby-level selling.
Capped at 100 active listings.
Must provide identity verification when requested: IC Name and IC Number (MyKad), or Business SSM Number where applicable, along with an IC-registered phone number.
Subject to upgrade to Registered Business Vendor if sales volume exceeds limits (see Section 3).

2.2. Registered Business Vendor

Registered with SSM or equivalent, and
Has completed Driwego’s business onboarding and verification.

3. Individual Seller upgrade threshold

3.1. Driwego monitors Individual Seller monthly sales.

3.2. If an Individual Seller account records RM10,000 or more in total sales per month, for three (3) consecutive months, Driwego may require that the seller:

Applies to upgrade to a Registered Business Vendor, and
Undergoes standard business verification (SSM documents, etc.).

3.3. Once upgraded and approved, the user is no longer an Individual Seller, and is treated only as a Registered Business Vendor.

3.4. If the seller fails or refuses to upgrade, Driwego may:

Restrict or suspend their ability to list or sell;
Limit promotions or visibility; and/or
Close their selling privileges.

4. Listings, quality and compliance

4.1. You must ensure that:

All product/service descriptions are accurate, not misleading, and include key information (brand, model, fitment, condition, etc.);
Any claims about warranties, performance, or compatibility are truthful and can be supported;
Your listings comply with applicable Malaysian law and any technical/safety standards.

4.2. You may not list:

Illegal or counterfeit goods;
Items that infringe third-party IP;
Items prohibited by Driwego’s policies.

4.3. Driwego may remove, hide or edit listings that:

Are misleading, unsafe, or illegal; or
Do not meet our content standards.

5. Fulfilment and service

5.1. For auto parts, you are responsible for:

Receiving orders,
Shipping/delivering products according to the shipping options at checkout, and
Providing any stated warranty.

5.2. For services (e.g. workshop work):

You are responsible for performing the service with reasonable skill and care, and
Managing scheduling and attendance with the customer, especially where done via WhatsApp or other off-platform tools.

5.3. Driwego is not responsible for:

Misfit due to improper installation or incorrect customer information;
No-shows, lateness, or rescheduling between you and the customer.

6. Returns and warranties (Vendor obligations)

6.1. Unless you clearly state otherwise on the product page, you agree to accept returns from customers that meet Driwego’s standard policy:

Return request within 7 days from delivery;
Item unused and in original packaging.

6.2. The customer bears return shipping costs in all cases, unless you voluntarily choose to cover them.

6.3. Once a part is installed:

No standard return to you is required.
Only manufacturer warranty (if any) and your own stated warranty, if any, continue to apply.

6.4. You must clearly state on the product page if:

Manufacturer warranty is available, including its duration and basic terms;
You provide any seller warranty, and its scope.

7. Disputes and Driwego’s decision

7.1. If a customer raises a dispute/refund request, Driwego may:

Create a WhatsApp group including you, the customer, and Driwego; and
Facilitate the exchange of evidence and communication.

7.2. You must respond within 7 days. If you do not:

Day 4: Driwego will remind you.
Day 6: Driwego will warn you of possible full refund.
Day 7: If still no response, Driwego may:

Refund the customer in full, and

7.3. If you respond, but no agreement is reached within 2 days after your response, Driwego may:

Issue a decision on how the dispute will be resolved on-platform; and
Execute that decision (refund, partial refund, closure of case, etc.).

7.4. You agree that Driwego’s decision is final for the purposes of the Platform, without prejudice to either party’s right to seek external remedies.

8. Fees and settlement

8.1. Driwego will charge platform commissions and/or fees as communicated to you separately (e.g. in the Vendor dashboard or fee schedule).

8.2. Driwego will:

Collect payment from customers on your behalf,
Deduct applicable fees, and
Remit the net amount to you according to the payout schedule.

9. Suspension and termination

9.1. Driwego may suspend or terminate your Vendor account if:

You breach these Vendor Terms or Platform Terms;
You repeatedly receive serious negative feedback or are involved in disputes;
You engage in fraud, illegal activity, or actions damaging to Driwego’s reputation.

9.2. Termination does not affect your obligation to fulfil existing orders or your liability for past conduct.

10. Governing law

These Vendor Terms are governed by Malaysian law and subject to the non-exclusive jurisdiction of the Malaysian courts.

DRIWEGO PREPAID CREDIT TERMS

Last updated: Effective: 19 Jan 2026 onward • Version: 2026-01-19

1. What is Prepaid Credit?

1.1. Prepaid Credit is a closed-loop stored value feature provided on the Driwego Platform by Cartier Creative Sdn. Bhd.

1.2. Prepaid Credit allows you to:

Load certain amounts of value into your account, and
Use that value to pay for eligible transactions only on Driwego.

1.3. Prepaid Credit is not:

A bank account,
A general-purpose e-wallet, or
A money remittance service.

2. Structure of your Prepaid Credit balance

2.1. Your Prepaid Credit balance is made up of two components:

Account A (Cash Balance) – value loaded by you via top-up or cash refunds.
Account B (Promo Balance) – promotional, bonus, or discount value granted by Driwego.

2.2. You can use both balances to pay for purchases on Driwego, subject to any promo rules.

2.3. Promo Balance (Account B) is:

Not actual cash,
Not refundable as cash, and
Only usable to offset eligible purchases on Driwego.

3. Loading your Prepaid Credit

3.1. You can top up Prepaid Credit via payment methods available through our payment gateway (e.g. FPX, cards), subject to the gateway’s own terms.

3.2. Driwego may set:

Minimum top-up amounts, and
Limits as described below.

3.3. Your Cash Balance (Account A) is subject to a maximum balance of RM20,000 at any time. If a top-up would cause Account A to exceed RM20,000, the top-up will be blocked or partially rejected.

Example:

If Account A = RM20,000, you cannot top up more.
If Account A = RM19,000, you can top up a maximum of RM1,000.

4. Using Prepaid Credit to pay

4.1. At checkout, you may choose to use Prepaid Credit to pay for all or part of the order.

4.2. Where both Cash Balance and Promo Balance are used, Driwego may apply them in a defined order and proportion (e.g. promo first, then cash), as indicated in the checkout interface.

5. Refunds involving Prepaid Credit

5.1. When an order paid using Prepaid Credit is refunded (in whole or in part):

The cash portion of the payment will be returned to Account A, and
The promo/discount portion will be returned to Account B.

5.2. For partial refunds, the refund is split back in the same proportion that Cash Balance and Promo Balance were used in the original transaction.

Example:

Original payment: RM80 from Account A + RM20 from Account B (total RM100).
Partial refund: RM50.
Refund allocation: RM40 to Account A, RM10 to Account B.

5.3. Promo Balance is never converted into cash and is not refundable to a bank account or card.

5.4. Where an order was paid via external payment methods (e.g. FPX/card) without using Prepaid Credit, refunds will generally be returned to the original payment method, unless otherwise stated or required by law.

6. Withdrawal of Prepaid Credit balance

6.1. Prepaid Credit balances are not generally withdrawable. They are intended solely for use on Driwego.

6.2. Cash withdrawals of Cash Balance (Account A) may only be processed in limited circumstances, such as:

Permanent account closure requested by you, where a positive Cash Balance remains;
Where we are legally or regulatorily required to refund; or
To correct errors or duplicate charges (e.g. mistaken top-ups, technical faults).

6.3. Promo Balance (Account B) is never withdrawable as cash, even in the circumstances above.

7. KYC and limits

7.1. We may require you to provide KYC information before allowing certain Prepaid Credit functions, including, at minimum:

IC Name,
IC Number,
IC-registered phone number.

7.2. We may set additional transaction or balance limits, or require stronger verification, in line with our risk management and legal obligations.

8. Suspension and closure

8.1. We may suspend or restrict your Prepaid Credit if:

We detect unusual, suspicious, or fraudulent activity;
We believe your account has been compromised; or
You breach the Platform Terms.

8.2. If your Platform account is closed, we will:

Handle any remaining Cash Balance (Account A) in accordance with Section 6; and
Expire or cancel any remaining Promo Balance (Account B), unless required otherwise by law.

9. Changes to Prepaid Credit Terms

9.1. We may amend these Prepaid Credit Terms from time to time.

9.2. Continued use of Prepaid Credit after changes means you accept the updated terms.

10. Governing law

These Prepaid Credit Terms are governed by Malaysian law and subject to the non-exclusive jurisdiction of the Malaysian courts.

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