Module 3.3 —
Managing a Workshop That Sells Online
Walkthrough
1 minutes
Lesson 2 of
3
When the work is done and the car is ready, there is one step that must happen before the buyer leaves: mark the service as complete in the platform.
This is the workshop equivalent of marking a parcel as shipped. It is what starts the settlement clock. An order that is done in the workshop but not marked complete in the platform does not enter the payout cycle.
Marking the service complete
From the order detail page, find the Fulfilment section. Click Mark as Delivered. A form opens titled 'Service Complete'.
You are given the option to upload proof of completion images — photos of the finished work, the old part being shown, the car after service. Upload what is relevant. For a brake pad replacement, a photo of the new pads installed. For an oil change, the used oil and the new filter. For a wheel alignment, the before and after printout if your equipment produces one.
These photos serve two purposes: they give the buyer confidence in what was done, and they protect you if a dispute arises later. The more significant the job, the more worth documenting.
Click Service Complete. The order status updates. Settlement for this order enters the next payout cycle.
The final check before the buyer leaves
Before the buyer drives away, do three things in person — not in the platform, but face to face:
Walk them through what was done
Briefly. Not a lecture. Show the old part if you kept it. Point to what was replaced. A buyer who sees the evidence does not wonder later.
Confirm they have no questions
Give them a moment to ask. Most will not. Some will. The ones who do are giving you a chance to address something before it becomes a review.
Tell them when to return
If there is a follow-up service due — next oil change, a part that is wearing but not yet critical — tell them now. Set the expectation while you have their attention.
The workshop that shows the old part before fitting the new one does not do it because a customer asked. They do it because that is how they understand their job. That is the standard Module 1.0 described. This step is where it becomes practice.
