Return Request
Return Request
Have your order number ready. For item issues, include a photo. For seller/listing reports, include the shop name or URL.
Have your order number ready. For item issues, include a photo. For seller/listing reports, include the shop name or URL.
Before you submit a transaction issue: Try contacting the seller directly first.
Most order issues (wrong items, delays, damages) can be resolved faster when you and the seller work it out directly.
Only reach to Driwego if the seller is unresponsive or you cannot reach an agreement.
Before you submit a transaction issue: Try contacting the seller directly first.
Most order issues (wrong items, delays, damages) can be resolved faster when you and the seller work it out directly.
Only reach to Driwego if the seller is unresponsive or you cannot reach an agreement.
Before you submit a transaction issue: Try contacting the seller directly first. Most order issues (wrong items, delays, damages) can be resolved faster when you and the seller work it out directly. Only reach to Driwego if the seller is unresponsive or you cannot reach an agreement.
Transaction Issues
Buyers
Refund Request
Paid for an order and need your money back. We will review your case and respond within 2 business days.
Submit Refund Request
What happens next
You submit the form with order details (2 minutes)
We review your case (within 2 business days)
You receive our decision via email
If approved, refund processed to original payment method (3-5 business days)
We commit to responding within 48 hours of submission.
Buyers
Return Request
Received an item and need to send it back. Tell us what happened and we will coordinate with the seller.
Submit Return Request
What happens next
Tell us what's wrong and include photos
We coordinate with the seller (1 business day)
You receive return shipping instructions via email
Ship the item back (seller covers cost if item was faulty)
Refund issued once seller confirms receipt
You will know the outcome within 24 hours of submitting.
Buyers
Order Not Received
Your order was marked delivered but nothing arrived, or it has been too long since you heard anything.
Report Missing Order
What happens next
Submit your order number and delivery details
We contact the seller and courier (same day)
Investigation begins — we track the package or confirm non-delivery
Resolution provided within 3 business days (refund or re-ship)
We begin investigation the same day you report it.
Buyers
Wrong or Damaged Item
When the item arrived is not what was listed, is the wrong fitment, or arrived in unusable condition.
Report Wrong/Damage Item
What happens next
Submit photos and description of the issue
We verify with the seller (1 business day)
Return instructions or replacement arranged
Refund or replacement sent once resolution is confirmed
We respond with next steps within 24 hours.
Platform Issues
Reporting helps everyone: When you report fake listings, bad sellers, or policy violations, you help keep Driwego safe for all users. Every report is reviewed — you won't be penalized for good-faith reports, even if we determine no action is needed.
Buyers
Sellers
Report a Listing
Found a listing that is fake, misleading, incorrectly described, or violates platform rules.
Report This Listing
What happens next
Submit the listing URL and explain the issue
Our team reviews the listing (within 2 business days)
If violation confirmed, listing is removed or seller is contacted to fix it
You receive confirmation via email
All reports are reviewed within 48 hours.
Buyers
Report a Seller
A seller is unresponsive, behaving improperly, or acting outside what Driwego allows on the platform.
Report This Seller
What happens next
Submit seller name, order details, and explanation of the issue
We investigate and contact the seller (2 business days)
Action taken if misconduct is confirmed (warning, suspension, or removal)
You are notified of the outcome
All seller reports are investigated within 48 hours.
Buyers
Sellers
Dispute a Transaction
You and a seller disagree on how an order was handled. We will review both sides and mediate.
Open a Dispute
What happens next
Submit your version of events with evidence (photos, messages)
We collect the other party's side of the story
Both sides reviewed by our team (3-5 business days)
Decision made and communicated to both parties
Resolution executed (refund, replacement, or case closed)
Disputes are resolved within 7 business days of opening.
Account Issues
Try account settings first?: Password resets and email changes can usually be done through your account settings. Check there first — it's instant. Use these forms only if self-service options aren't working or your account is locked.
Buyers
Sellers
Account Issue
Problems logging in, account suspended or restricted, or you need to update your account information.
Get Account Help
What happens next
Describe the account issue you're facing
We verify your identity and investigate (same day)
Issue resolved or instructions provided
Account restored or updated as needed.
Account issues are addressed within 24 hours.
Sellers
Verification Issue
Your seller verification is stuck, rejected, or you need to resubmit documents to complete the process.
Get Verification Help
What happens next
Submit your verification issue and any documents needed
Our team reviews your case (1-2 business days)
You receive specific feedback or approval
Account verification completed or instructions for resubmission provided
Verification reviews completed within 48 hours.
Looking for something else?
Seller Onboarding Help
How to list, manage inventory, and operate your seller account.
Go to Seller Academy
Partnership Enquiries
Brand distributors and business partnership conversations.
Go to Contact
Career Questions
Open roles, application process, and working at Driwego.
Go to Careers
Looking for something else?
Seller Onboarding Help
How to list, manage inventory, and operate your seller account.
Go to Seller Academy
Partnership Enquiries
Brand distributors and business partnership conversations.
Go to Contact
Career Questions
Open roles, application process, and working at Driwego.
Go to Careers
Looking for something else?
Seller Onboarding Help
How to list, manage inventory, and operate your seller account.
Go to Seller Academy
Partnership Enquiries
Brand distributors and business partnership conversations.
Go to Contact
Career Questions
Open roles, application process, and working at Driwego.
Go to Careers
Not sure where to go?
Talk to our operator directly. We respond within 1 business day. If it's urgent, reach us on WhatsApp and we'll get back to you faster.
WhatsApp Us
Email Us
Not sure where to go?
Talk to our operator directly. We respond within 1 business day. If it's urgent, reach us on WhatsApp and we'll get back to you faster.
WhatsApp Us
Email Us
Not sure where to go?
Talk to our operator directly. We respond within 1 business day. If it's urgent, reach us on WhatsApp and we'll get back to you faster.
WhatsApp Us
Email Us
For Sellers
Connect
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For Sellers
Connect
All rights reserved 2026 ©Driwego
Privacy Policy
Terms & Conditions
For Sellers
Connect
All rights reserved 2026 © Cartier Creative Sdn. Bhd.
Privacy Policy
Terms & Conditions