Set Up Your Shop Profile

Your shop profile is what a buyer sees when they click on your shop name from a listing. It is the first thing that tells them whether you are a real operator worth trusting.

A complete profile is not a vanity exercise. It is a credibility signal. A shop with a name, a contact number, real photos, and a complete address converts better than one that looks empty — even if the listings themselves are identical.

From your dashboard, navigate to Storefront in the left sidebar. You will find three sections: General, Address, and Media.

General section

This section holds your public-facing business information. Click Edit to update any field.

Workshop Name

Already set during onboarding. This is what buyers see. If you need to change it — for example, you used a placeholder during registration — update it here. Keep it to what your customers already call you.

Company Name

Your registered business name. Optional but recommended. Buyers who check your profile before committing to a large order will look for this.

Phone Number

The number buyers can reach you on. This should be an active WhatsApp number — Malaysian buyers default to WhatsApp before placing an order. If the number is not monitored, you will lose enquiries before they become transactions.

Email

A monitored business email. Used for buyer contact and order notifications. Do not use a personal email you rarely check.

Address section

Your pickup address was set during onboarding. This section lets you review and update it. Click Edit if anything needs correcting.

For workshops, this address is especially important — it is how buyers navigate to you. Make sure the street address is precise and matches what appears on Google Maps. An address that leads a buyer to the wrong location is a lost appointment.

If you are a parts retailer operating from a home address and prefer not to display it publicly, your address is used for courier pickup only — it is not shown on your public listing page.

Media section

Photos are what make your shop look real. An empty media section tells a buyer nothing. A few well-chosen photos tell them everything.

Click Edit in the Media section to upload images. You can upload multiple photos. There is no strict template — use what you have.

What works well for a workshop: a photo of your actual premises, your signage if it is visible, your team at work. Not stock photos. Not a logo on a white background. Buyers want to see the place they are going to.

What works well for a parts retailer: your inventory, your storage or dispatch area, your product range if it is visually distinct. Show the operation, not a promotional image.

You do not need professional photography. A clear photo taken on a phone in good light is more credible than a polished image that looks generic. Real beats perfect every time.