How buyers compare prices on Driwego

Every order that comes in goes through a sequence of statuses. Knowing what each status means — and what it requires from you — is the difference between an operation that runs cleanly and one that generates disputes.

From your dashboard, navigate to Orders. Each order shows two status badges: a payment status and a fulfilment status. Both need to be tracked.

Payment statuses

Not Paid

The buyer has not completed payment. This order should not be packed or dispatched. Wait for payment confirmation before acting.

Awaiting

Payment has been initiated but not yet captured. Common with certain payment methods. Do not dispatch yet.

Captured

Payment confirmed and held. You can proceed to fulfil this order.

Refunded / Partially Refunded

A refund has been processed, either in full or partially. Check the order notes for context.

Fulfilment statuses

Not Fulfilled

The order has been placed and paid for. You have not yet started processing it. This is the status that requires your immediate action.

Fulfilled / Partially Fulfilled

You have created a shipment for this order. The item is on its way or being prepared for collection.

Shipped / Partially Shipped

The courier has the item. Tracking is active.

Delivered / Partially Delivered

The buyer has received the item. Settlement clock is running.

The order also shows an expected shipment date alert at the top — calculated from the order date and the buyer's province. This is what the buyer sees too. Meeting or beating that date is how you earn the review that mentions fast delivery.

Cancellations

You can cancel an order before it is fulfilled, as long as no shipment has been created and no payment has been captured. After fulfilment begins, cancellation is no longer available from the dashboard — contact Driwego support if a cancellation is needed at that stage.

Do not cancel orders to avoid a negative experience. If there is a problem with the item or stock, communicate with the buyer first. A transparent message explaining the situation and offering a resolution produces a better outcome than a silent cancellation.